About Canada Post
The country’s primary postal service provider, Canada Post was established in 1867, today the courier offering traditional delivery services through more than 6,200 post offices across the country. Customers have access to a broad range of delivery options plus logistics and fulfillment services to fit every requirement.
Canada Post Services
Canada Post offers conveniently priced services for personal needs and businesses, and it includes a browser-based service solution for customers to manage courier tracking options, pay bills and receive discounts.
- Outgoing Mail: available with online shipping tools for sending personal mail and parcels within Canada and around the world.
- Money & Government: includes money transfer with MoneyGram and Postal Money Orders, prepaid reloadable cards and gift cards, reloadable money accounts, government forms and permits.
- Shipping Online: available within Canada and internationally. Prepare your package at home, print shipping label online, pay and drop off at any Canada Post location.
- Business Shipping: in Canada and internationally with marketing and tracking tools.
- FlexDelivery: for customers who shop online and want to have parcels sent to the post office. Includes temporary relocation.
- Return A Purchase: customers who shop online can return purchases more easily by using Canada Post return.
- E-commerce Solutions for online stores and e-commerce operations: Canada Post offers better shopping experiences for customers and discounts for businesses.
- Digital Mail & Document Sharing: customers can send and share digital mail such as bills, tax forms and pay statements in a secure way via epost Connect.
- How can I track my Canada Post package?
- Enter the tracking number on the Canada Post website or app to get real-time updates on your package’s status.
- Why is my Canada Post tracking not updating?
- Tracking updates might be delayed if the package hasn’t been scanned at a transit point. This is common during high-volume periods. Check back periodically.
- What does “In Transit” mean on Canada Post?
- “In Transit” indicates your package is on the move within the Canada Post network and has not yet reached the final delivery facility.
- What should I do if my Canada Post package is delayed?
- Contact Canada Post customer service if your package is significantly delayed. Delays can be due to customs checks, weather conditions, or high volume.
- Can I track my Canada Post package without a tracking number?
- Tracking is not possible without a tracking number. Contact the sender for alternative tracking details or visit your local post office for assistance.
- What does “Item Delivered” mean if I haven’t received it?
- This status may indicate the item was delivered to a community mailbox, neighbor, or secure location. Check with neighbors and around your property before contacting Canada Post.
- Why was my Canada Post delivery attempt unsuccessful?
- Delivery attempts may fail if no one is home to receive it or if the address is inaccessible. A delivery notice will be left with further instructions.
- How do I schedule a redelivery with Canada Post?
- Use the instructions on the delivery notice to schedule a redelivery or pick up from a local post office. You can also arrange redelivery online.
- How long will Canada Post hold my package?
- Canada Post typically holds packages for up to 15 days before returning them to the sender.
- What does “Out for Delivery” mean on Canada Post?
- “Out for Delivery” means your package is on the delivery vehicle and should arrive by the end of the day.